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DET announces 39 winners of its Business Excellence Awards

Release Date: 21 March 2022

The Department of Economy and Tourism (DET) in Dubai has announced the winners of its 28th Business Excellence Awards, which honour outstanding practices and the commitment among businesses towards achieving organisational excellence in customer happiness.

The winners were announced at a ceremony with over 1,500 attendees, held under the patronage of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai. The virtual ceremony saw 21 businesses from the retail, services, healthcare, hospitality, and e-commerce sectors recognised under the Dubai Service Excellence Scheme (DSES), while another 18 from varied sectors, including tourism, service-driven organisations, business associations and industrial establishments, won in the different categories of the Dubai Quality Awards (DQA).

Hisense Middle East’s Customer Service Department was the winner of the Dubai Quality Global Award, which recognises multinationals that demonstrate not only their commitment to excellence practices, but also an alignment with Economic development and social happiness in the UAE or the regions they operate in. Zulekha Hospital in the ‘Healthcare’ category and Transguard Cash in the ‘Services’ category won the coveted Dubai Quality Gold Award for their noteworthy performance in business excellence, in their respective sectors.

The Dubai Smart Industry Award – added to the DQA series in 2019 in association with Dubai Industries and Exports, an agency of DET, to involve the industrial sector in the excellence march in Dubai and encourage digital transformation – had two winners this year including Lipton Jebel Ali Factory Unilever for ‘Manufacturing’ and Al Ansari Exchange for ‘Finance’.

The Ritz-Carlton, Dubai JBR under ‘Tourism’; Lulu Hypermarket Al Barsha under ‘Retail’; and Anchor Allied Factory under ‘Manufacturing’ won the Dubai Quality Award.

The Dubai Quality Appreciation Award had eight winners from four different sectors including: Al Ansari Exchange under ‘Finance’; LM Exchange under ‘Finance’; VFS GCC under ‘Services’; AG Facilities Solutions under ‘Services’; Lin Scan Advanced Pipelines & Tanks Services also under ‘Services’; NMC Royal Hospital, Sharjah under ‘Healthcare’; AG-PCS Switchgear Manufacturing under ‘Manufacturing’; and Arabian Extrusions Factory also under ‘Manufacturing’.

Smart Life, and the CEO Clubs Network were honoured under the ‘Representative Entities’ category of the Dubai Quality Appreciation Awards, which recognises the efforts of business groups to engage their members, provide them with value-added services and lead the respective industry segment they operate in.

The Dubai Service Excellence Scheme had 21 winners added this year in the ‘Best Service Performance Brand’ and ‘Best Service Performing Branch’ categories.

The Dubai Mall (Shopping Centres), Joyalukkas Jewellery (Fashion Retail), Sharjah Islamic Bank (Services), aafaq Islamic Finance (Services), Life Pharmacy (Health & Wellness), REEL CINEMAS (Hospitality & Entertainment), aswaq retail (Hypermarkets & General Retail), Grand Stores (Hypermarkets & General Retail), Interiors (Specialised Retail), Arabian Automobiles (Specialised Retail), DFM – Contact Centre (e-Services Contact Centre), 6th Street (e-Services, Mobile Application), and Matalan (GCC) were the Best Brands identified under DSES.

DET announces 39 winners of its Business Excellence Awards
DET announces 39 winners of its Business Excellence Awards
DET announces 39 winners of its Business Excellence Awards